Returns & Exchanges *new*
PLEASE NOTE: We do not exchange, return or refund FINAL SALE items; they are all final sales, so please ensure all terms and sizing information is read prior to purchasing.
To process a return or exchange, simply follow the below steps:
1. Complete the below form.
2. Then post the item(s) you are returning back to us via our Returns Portal here (cost to return is at the customer's expense).
3. Returned item(s) must be received in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. Our team will inspect the return before we issue an exchange. If the item is perceived faulty, we will follow our internal two-step process before deeming it faulty and contact you with next steps.
*Claudia Dean World reserves the right to refuse the return if it does not meet our Return and Exchange conditions.
**We do not exchange, return or refund sale items; they are all final sales, so please ensure all terms and sizing information is read prior to purchasing.
CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS offers refunds only on items that arrive with a manufacturing fault. We pride ourselves on having amazing quality control across all of our stock, but if you believe your item is faulty, please get in touch with our customer care team for further investigation and amendment, please note all garments are carefully inspected prior to shipping. Customer care email - email@example.com
We do not offer exchanges. Due to the limited stock levels and exclusivity of our collections, we instead allow returning of your item for a store credit to repurchase the correct size/style. You will not receive a credit for your shipping charges, only for products purchased.
All postage costs are customer borne unless the return is due to a product fault or the incorrect item was delivered. Once we receive your return, we will thoroughly investigate the item to ensure it is in its original condition. If we deem your return to be no longer saleable, we will not be able to process a return and this will be sent back to you. This is solely at the discretion of CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS.
If you have any further questions about our policies - please email our team at firstname.lastname@example.org.
Please allow 5 business days for your returned order to be processed when it reaches the returns address. We will notify you of the outcome.
For any further assistance, please email email@example.com