Terms of Purchase

Welcome to Claudia Dean World Pty Ltd ("we", "us", "our"). By accessing our website or purchasing from us, you agree to be bound by these Terms of Purchase, along with any additional terms referenced or linked herein. Please read them carefully before using our website or placing an order.

We reserve the right to update or modify these terms at any time. Continued use of our website following any changes indicates your acceptance of those changes. Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables our online sales.

Orders

All orders are subject to availability and successful payment validation.
It is the customer’s responsibility to ensure all order details (products, sizes, quantities, prices) are correct before checkout.
Orders cannot be amended or cancelled once placed.
If any item becomes unavailable due to technical error or sell-out, we will contact you with available options or process a refund for the affected item(s).

Custom Collections

Custom items are made-to-order and are non-refundable.
Changes cannot be made once an order is submitted and production has begun.
Production timeframe for custom leotards is approximately 8 weeks. You will be notified when your order has been dispatched
Returns or exchanges are only accepted for faulty or damaged items. Faults must be reported within 7 days of delivery to hello@claudiadeanworld.com, with clear photos provided.

Exchanges, Returns & Refunds

For standard returns or exchanges, please refer to our Returns & Exchanges page.

Shipping

For detailed shipping information, please refer to our Shipping page.

Payment

All prices are listed in AUD. International customers may incur additional fees from their bank.
Payments are processed securely via third-party gateways.

Availability & Cancellations

All products are subject to availability and may not be restocked.
Orders cannot be cancelled or amended once confirmed.
Items may be returned within 21 days of delivery for exchange, gift card, or refund (where applicable).
Please ensure all personal and shipping details are correct at checkout—we cannot be held responsible for errors entered at this stage.

Discount Codes & Promotions

Discount codes must be entered at checkout.
Discounts cannot be applied after an order is placed or after the promotion period ends.
Only one discount code may be used per transaction, including free shipping offers.

Collection Coins Loyalty Program

Earning Coins

Sign up: earn coins
Purchases:
- Rose Gold: 1 coin per $1
- Queen: 2 coins per $1
- Superstar: 3 coins per $1
Approved product review: 100 coins (limit: 10 reviews every 30 days)

Redeeming Coins

700 coins = $10 voucher

Additional Info

Coins expire 365 days after being earned.
Coins earned on refunded or cancelled orders will be deducted.
Negative balances must be resolved through future purchases.
Loyalty coins cannot be used for Private Lessons or Intensives.

Masterclasses

Deposits are strictly non-refundable.
Full payment is required, regardless of partial attendance.
Dates may change if necessary; if rescheduled dates cannot be attended, a credit will be issued.
For split payments, the remaining balance will be automatically charged 1 month prior to the event.

Split Payment Terms

The remaining balance will be charged automatically 1 month prior to the event using the original card.
If payment fails, we’ll contact you for manual payment. This must be completed no later than 1 month before the event.
Failure to complete payment will result in your spot being forfeited, with no refunds on payments made.

Masterclasses Audience Tickets

1. Ticket Purchase and Entry

Each ticket grants entry to observe the specified Masterclass session(s) only.
Audience tickets grant viewing access only, not participation.
Audience members must register at Front of House prior to entering the seating area.

2. Filming and Photography

Our team may take photos or videos for promotional purposes.
By purchasing an audience ticket, you consent to potentially appearing in such content.

3. Behaviour and Etiquette

Audience members must remain quiet and respectful throughout the session.
Mobile phones must be silenced during the session.
Entry/exit is only permitted between classes or during designated breaks, unless in an emergency.

4. Refunds and Transfers

Audience tickets are non-refundable.
Tickets may be transferred to another person. Notification must be sent at least 48 hours prior to the event with the new attendee’s name.

5. Changes to Program

We reserve the right to alter the program or schedule at any time. These changes do not qualify for a refund.

6. Liability

The organiser is not responsible for any personal items lost or stolen during the event.
Attendees must comply with all staff instructions for safety reasons.

Associate Coaching Program

Enrolment secures your dancer's place for the full term.
Weekly attendance is expected.
Dancers must remain enrolled at their regular dance studio.
Payments are charged automatically 7 days prior to each coaching date and are non-refundable.
Credits may be offered for illness/injury with a medical certificate at the discretion of our directors.
Missed classes are non-refundable.
By enrolling, you consent to your dancer’s image/video being used for promotional purposes, unless you opt out in writing.
Program structure, dates, or coaching staff may change if necessary.

Gift Cards

Claudia Dean Collections gift cards cannot be used for Private Lessons, Classes or Intensives.
Coaching & Masterclass gift cards cannot be used on Claudia Dean Collections products.
Gift cards must be redeemed online and cannot be used in-studio.
All gift cards do not expire.

CD Scholarships & Giveaway Terms

Scholarship entries close 4th March 2025 at 5 PM AEST.
Prizes will be issued within 30 days of the final event.
Winners are responsible for their own travel and accommodation costs.
Giveaways are not affiliated with Instagram, YouTube or Facebook.
Winners are selected at random.
Any customs/import duties are the winner's responsibility.
Giveaway prizes are shipped according to our standard shipping terms.

If you have any questions regarding our Terms of Purchase, please contact us at hello@claudiadeanworld.com.

Terms of Purchase