PLEASE NOTE: DUE TO COVID-19 THERE MAY BE UNEXPECTED DELAYS ON ALL ORDERS BOTH AUSTRALIA WIDE & INTERNATIONAL
Orders are processed on Mondays, Wednesdays, and Fridays. Orders are then “picked up” once they have been processed. Any order placed after 10:30am AEST Friday may not be shipped till the following Monday.
Please note that CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS has no control over shipping timeframes and shipping handling as this is done by 3rd party. If a sensitive package is damaged in transit CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS will accept no responsibility for this parcel. Sensitive products are defined in the product descriptions.
Please allow for a longer dispatch time (7-10 days) after a new collection is launched.
Please be aware that due to the COVID-19 pandemic all countries are experiencing undetermined delays through all shipping channels. Please allow an extra 3-5 business days for your order to arrive. This includes domestic orders.
All Australian orders are sent at $10 AUD. Tracking is included and your parcel will arrive between 1-5 business days from the date of dispatch.
Standard International shipping is a flat fee of $25 AUD. Tracking is included and your parcel will arrive between 7-14 business days from the date of pick up (depending on the country).
Priority International Shipping is a flat fee of $35 AUD. Tracking from door to door is included in this package and you will receive regular updates of location and when ready to deliver DHL Express will make contact to arrange a time best suited to you.
Priority International Shipping to NZ - Under 3-4 business days from the date of pick up
Priority International Shipping to rest of the world - Under 7 business days from the date of pick up
Please note that some items may experience slight delays depending on availability.
Free Standard International Shipping & free Domestic shipping when you spend $250AUD or more in store. CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS does not accept any duties or taxes incurred from these shipments.
Import Liabilities and Taxes
PLEASE NOTE CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS does not cover import liabilities that may be applied by the government of the destination country. CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will CLAUDIA DEAN WORLD PTY LTD & CLAUDIA DEAN COLLECTIONS accept any orders back due to the rejection of customs charges. In accordance with Australian export regulations, we are required to declare the exact value of all items. You can read more about our policy in our sales terms and conditions.
If you have any further queries, please email firstname.lastname@example.org